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Privacy Policy

What information do we collect?

We collect personal information from you (the Data subject) when you register on our site, place an order, subscribe to our newsletter or fill out a form.  We may link such data to your browsing activity and other such insights gathered by web analytics.  By providing any personal information you are giving us your explicit consent to store this securely within the EU/UK region and to use it for any relevant legal purposes.  At any time you can withdraw your consent, request a copy of your stored data or ask for your data to be erased ("be forgotten") by sending your wishes to The Data Controller in writing.

You may, however, visit our site anonymously by using an incognito browser window.  

 

What do we use your information for?

Any of the information we collect from you may be used in the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from users)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature that you wish to use.
  • To send periodic emails (where your consent for such use is explicitly given)

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.  You can also unsubscribe by using our Contact Us page

  • To detect and prevent fraud.
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, so as to meet our contractual obligations.  It may also be shared with responsible delivery couriers who are bound by the same UK and EU Laws and Regulations, solely for the purpose of fulfilling that order.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential, under the GDPR Regulations and English law.


Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and measure the relevancy of site content displayed.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties are bound by the same Regulations and confidentiality as ourselves. We may also release your information when we believe release is appropriate to comply with the law (our Legal obligations or the Vital interests of others).  However, non-personally identifiable visitor information may be provided to other parties for assistance with marketing or improving our products and services.

 

Third party links

Occasionally, at our discretion, we may include links to third party products, services or blogs on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about such links.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our confidential dealings with the Data subject and does not apply to publically available information.

 

Your Consent

By using our site, you consent to our privacy policy.

 

Changes to our Privacy Policy

If changes are made to our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 6 August 2018